Greetings,
I am sorry for the inconvenience. To solve this issue we will need you to provide screenshots including:
- the error message which shows up after the failed activation attempt
- your account activation / transaction history (all tabs)
- your account games list
Please bear in mind that the screenshots should be full screen and unedited, also remember to use the account on which the code was supposed to be redeemed. All gathered data will be used in complaint process only. Providing accurate materials will help us to indicate the problem and find a solution for it.
Kind regards,
Esme M.