In Austria, as in other countries, the booking market is concentrated on only afew (non-Austrian) players, with a very strong market position (Werthner 2011).Starting with some initial rather informal talks and workshops, this situation wasalso recognized by central political stakeholders. In consequence, the AustrianFederal Ministry of Science, Research and Economy commissioned a study toidentify strategic alternatives as basis for future options, taking into considerationthe views of the various Austrian stakeholders. The project “etOpt—e TourismOptions Austria” started in November 2012 and concluded in May 2013.The basis of the work was an analysis of the current situation in Austrian as wellas major international destinations. This included an analysis of the tourismwebsites of all nine Austrian states, several national tourism organisation websitesand various Austrian regional websites. Services with regard to e-commerce transaction phases and used technologies were evaluated, with a special focus onbooking channels. In addition, some best service practices from each of thesetourism websites were identified. Furthermore, interviews with representatives ofsome of the states’ tourism organisations as well as with local tourism organisationswere conducted. Finally, innovations and new technologies together with theirrelevance and benefit for the online tourism sector were assessed. It should alsobe noted, that all these steps were discussed with e-tourism experts as well as anadvisory board, consisting of representatives of each Austrian state’s tourismorganisations, the Austrian Tourist Office, the Austrian Hotel Association, theAustrian Chamber of Commerce as well as representatives of various Universitiesand Universities of Applied Sciences