Thanks for shipping the defective Ken Kaneki figure back to us; it arrived safely the other day.
The replacement item is in shipping processing now, and we'll send you an e-mail when the package has left our warehouse.
We will owe you 966 yen to reimburse you for shipping the defective item back to us; do you want that as store credit that would be automatically applied to your next payable transaction, or sent to your PayPal account? Please let me know which you would prefer.
Thanks very much for shopping with us!