Knowledge management
The concept of knowledge management has been centre
stage in the construction management literature for more
than a decade (e.g., Kululanga et al. 1998; Egbu 1999; Carrillo
et al. 2000; Patel et al. 2000; Robinson et al. 2004; Fong
and Kwok 2009). Knowledge management refers to the creation
and subsequent management of an environment that encourages
knowledge to be created, shared, learned, and
organized for the benefit of the firm (Sarrafzadeh et al.
2006). The contemporary research studies on knowledge
management (e.g., Lee and Choi 2003; Chuang 2004; Fong
and Chu 2006; Fong and Kwok 2009) build on the social–
technical perspective (i.e., a synthesis of the social and technical
perspectives). The central goal of these research studies
has been to identify the primary knowledge management
practices, and those that have emerged include (1) knowledge
management process and (2) knowledge management enablers.