1. The feedback from Mary and the clients revealed the following issues.
Clients felt that when they had a complaint or issue to be addressed, they were unsure whether Mary would fix it.
From personal experience, you have had difficulties with the filing and organisation of Mary’s records.
Mary said she felt ‘lost’ at times when handling complaints and issues where order mistakes had occurred.
Mary also indicated a desire to improve her knowledge and ability to use spreadsheet and database programs in regards to the Microsoft Office suite of products.