Main stakeholders
These might include:
• Client management – concerned that they have an effective accounting system and one aspect of this is that staff can use it effectively; also concerned about costs
• User management – at a lower level than the above, they would share the higher management concerns, but also have operational ones such as cover in the office when staff attend training courses.
• Users – they must feel that training is effective and relevant, concerned that it should not be inconvenient in terms of travel, timing etc.
• Trainers – that appropriate training materials are produced that will meet the expectations of users etc.
• Technical support – that a version of the new software is set up in a training environment suitable for use on the courses
• Premises management – availability of rooms for training
• Catering services – to provide refreshments for course delegates
• Reprographics services – to produce copies of training material correctly and on time