Measures Based on our conceptual model, we operationalised
the eight earlier mentioned aspects. After the
content analysis for critical aspects of servant leadership,
we checked the operationalisations of related constructs to
develop a first pool of items. Most items were specifically
formulated for our measure, except those for empowerment
that were taken from the Konczak et al. (2000) measure.
All items were positively formulated, except for three
items that were aimed at the forgiveness aspect of interpersonal
acceptance.