we received your inquiry regarding a recent credit card chargeback on your merchant bank account for booking 450503232. expedia/hotels.com had made attempts to resolve this matter directly with your hotel and was unable to do so. as no credit was received for the over change from the hotel,a chargeback was processed.
we would ask that you contact your credit card processing bank. if you are unable to contact them, their contact information is provided in the documentation that you received regarding the chargeback. your credit card processing bank will be able to assist you with any questions regarding the chargeback procedures and representment instructions.