Travelocity moving into the social media sphere to appeal to a younger set of consumers and began to Customer First Guarantee. It is keenly focused on service.
by Travelocity is using its Facebook page and the Twitter handle @travelocityhelp to assist any person who has booked with the OTA.
which the OTA will be staffing a dedicated call center to respond to customer inquiries on social media, and it guarantees a response in 30 minutes or less at any time.