Please understand that I am fighting for this case becas I know the clients so well since 2 decades and I am sure he will not give you wrong statement for the sake of a claim .I know this case and it is a 100% genuine case.We had explained the case to your expert also what happened after the accident.Till today the clients have not made any complaint and patiently waiting for your decision.I was upset becas even for a genuine case you are looking with a indifferent approach.Do what ever best you can and soon as the vehicle is in garage since more than 2 months.