Agreement and settlement: After both neighbours were given the opportunity to express their opinions individually to a mediator, both Jeremy and Bill agreed to make small changes in order to get along. Bill understood that Jeremy was trying to fit in with new friends and living away from home for the first time was a difficult process. Bill then agreed to stop bothering him about the noise level and coming home late, provided that he was not kept awake all night. Jeremy could see how a small action of playing music loudly had a large impact on Bill's life and agreed to play it at a reasonable level and at sensible times of the day. He also agreed not make lots of noise when coming back from bars and clubs during the early hours