1. Why do systems that enhance a company’s relationships with customers have such a high rate of failure? Explain.
2. How could a manager avoid some of the spectacular failures of ERP systems?
3. Refer to the Real World Case on Kennametal, Haworth, and others in the chapter. Do the examples discussed in the case show that customization and ERPs should never go together? Discuss.
4. What challenges do you foresee for a company that wants to implement collaborative SCM systems? How would you meet such challenges?