“We are facing a lot of difficulty in accessing data across different regions using the local ERP system” Ankur Saigal, Vice-president (Tech) and Subhiksha Trading services. Wide spread retail chains rely on information technology as it plays an important role for speed and accurate service to the customer. Even small individual retail outlets are benefiting from information technology. The enterprise resource planning solutions help all sizes of the companies by designing sales modules, relationship management, POS system, and shipping orders. Information technology is extremely valuable function by providing a direct link with the accounts receivable and inventory modules (Randy and Michael November, 2006). The company decided to invest more on effective ERP like SAP and has taken long time to implement than expected
accompanied by many problems like lack of technical expertise and
system users.