Really pleased I picked this hotel, was easy to get too from the airport via city link train (45 baths) then bst (37 baths) took 45 minutes both ways and Sarasak stn has it's own walkway into hotel. Service from the start was really good I from security doorman hi directed me to the lift amd (Mark) on reception was really nice welcoming and helpful all with a brilliant smile. I as lucky enough to get an upgrade to the 29th floor with brilliant city views and views of the river. Room was nicely laid out and everything you needed - the bell boy when he brought up my case was very good and showed me where everything was in the room including the 2 bottles of water you got every day for free together with tea/coffee making facilities. Choice of 5 different restaurants including one with the Infinity Pool on the 14th floor (towels and sun loungers there).breakfast buffet served in Glasshouse on 5th floor was very good indeed with plenty of choice and efficiently run at busy times soon seated and coffee served they will leave a pot if you ask. Every member of staff seem so pleased to be able to help you. This has been one of the best city hotels I have ever stayed in and look forward to my return visit in a few weeks time on my way back home from Australia.