Chapter 7: Organizational Culture and Ethical Value
s
Social Capital
(goodwill)
=
refers to the quality of interactions among people
and whether they share a
common perspective. In organizations with a high de
gree of social capital, relationships are based on
trust, mutual understandings, and shared norms and
values that enable people (inside and outside the
organization) to cooperate and coordinate their act
ivities to achieve organizational goals