Guest: When I first arrived I was assured that a bottle of Chivas Regis would always be in the mini-bar.
Well I’m here now and the bottle isn’t. What kind of hotel are you running here anyway!
Staff: I sincerely apologize for the oversight sir. We have been exceedingly busy today because of the
convention. I’ll have a complimentary bottle delivered immediately. Please accept it with our
compliments.
Guest: Well, I should hope it would be complimentary. Thank you. Good bye.
Guest : This tea is sweetened, and I specifically wanted unsweetened tea.
Staff: I’m sorry ma’am. I’ll bring an unsweetened tea immediately. Please excuse the mistake.
Guest: No problem, things happen.
Staff: Here’s your tea ma’am. Let me know if I can be of further assistance. Enjoy the rest of your meal.
Guest: Thank you.
Guest: I had reserved a tennis court, but it has has been taken over by someone else.
Staff: Yes sir, I understand. But we have a policy that if a party is more than 15 minutes late for a starting
time, we schedule the courts for other waiting guests. I’m so sorry for the inconvenience. Would you
like to reschedule?
Guest: I requested the eggs over hard, these are over easy.