We are writing to your company to convey our immense pleasure and gratitude to you for your amazing product/service. We would like to compliment the staff and management of your company, Al Fresco Software Products for giving us the best product/service we have ever received. As software engineers, I and my spouse Mabel are constantly on the lookout for a software company that has innovative products and impeccable services as our home business is reliant on sourcing supplies from such firms. We were amazed at the quickness with which your customer service division responded to our sales query. We placed the query to your customer service representative on Monday, 24th May, 2014 at 10:00 pm. Despite the immense complexity of our query, we received a satisfactory response from the representatives within 4 hours of putting the query forward.