Hello,
As some of you may have noticed we are a few days behind with replying to your email because of an unexpected high volume of emails received. We are sincerely sorry for any inconvenience as you wait to hear back from us.
If you sent us an email in recent days we ask for your patience in receiving a response from us, we also ask you not to email us multiple times since this only exacerbates the issue and slows things down even more.
Thank you for your understanding as we work to catch up and reply to your email in a timely manner
vincent