I hope you find these offer and satisfying the expectations of you. This is the least we can do to NeoTech Head of Travel for unintentional inconvenience. To prevent the problem and ensure that this will not happen again for customers. Now, We know many problem for the inconvenience. The policy principle provide the most effective. Comfort satisfying more customers. We looking for develop our business. We appreciate your understanding regarding this matter. Please accept our apology if this has caused much inconvenience. If we can be of further assistance, please do not hesitate to contact us again, also please accept our apology if this caused you much inconvenience