• Make It Personal and Heighten Aspirations: Andrea Jung came on board Avon as a consultant
and immediately diagnosed the problem with fresh eyes: the product was associated with low quality and outdated styles. She asked her salespeople, “How many of you use Avon products?” As the Avon ladies looked around the room, they saw how few among them actually used their own products. Something clicked. They understood how much trouble the company was in and took on a higher aspiration for the company because it became personal.
• Offer Hope: Innovative leaders recognize their capacity for inspiring greatness in those around them. When we focus our energies on developing the potential of those around us instead of pandering to those above us, we, our team, our department and our entire organization become far more successful.
• Focus on the Team, Not the Boss: If we go in with a grand plan to make a difference and expect people to execute on it without involving them in its develop- ment, we’ve lost their buy-in.When we don’t engage our team members, paralysis can set in, or a catastrophe can occur that keeps us from delivering on a project.
• Play to an Individual’s Aspiration and Strengths: The best coaches develop a deep emotional fluency such that they have a strong understanding of their players’ strengths.
• Expect the Best of Everyone: By simply expecting the best of those around us, they can live up to that higher expectation, even if it isn’t even explicitly stat- ed. People around us respond to our body language, nonverbal cues and vocal intonation in addition to what we actually say.
• Develop the Guru in Others: By tapping into the intrinsic motivation to build an eternal legacy of wisdom, executives see clearly that they have a path to create a legacy and preserve their own immortal wisdom through others.To be successful, the entire organization must adopt a higher aspiration.
• Develop Higher Aspirations As an Organiza- tion: By sustaining not only the business but also other dimensions that drive social and environmental value, companies can prosper successfully in multiple dimensions. By simply changing the shared aspiration of the organization, we change the behavior and out- comes of those within it. l
Edge: Embrace New Kinds of Risk
In the innovation process, the edge is where we ex- perience a heightened sense of engagement, accelerated
learning and creativity.“Flow” is the mental state in which a person is fully focused on what he or she is doing, where he or she is totally immersed in an activity. Being truly en- gaged frees those in flow to be deeply curious and explor- ative.They are more about solving a puzzle — finding out what lies beneath the surface of a problem — than about power, position and money.
We face risk to ourselves and our companies in every component of the innovation process.We can risk our ability to operate — to produce, deliver and support our products and services in the market.We can also take social risks — to our reputation, brand identity and social integrity. Risk can increase exponentially as we push ourselves and our companies to the edge of our creative capacity, but it can also hone our innovative abilities.
Embracing innovation means embracing risk. It starts when we first share our ideas with others. Even in the most open, welcoming environment, we risk the opinion others have of us, our credibility, even our jobs.While what seems like a wild idea at first can ultimately bring hugely positive results, it can also make others, even our- selves, question our common sense, if not our sanity.
If we carry this willingness to risk our personal reputa- tions to the way we interact with our customers and speak to markets, we can recognize a significant upside without risking operational integrity. l
Connection: Collaborate to Innovate
An innovative effort based on trust, with appreciative inquiry, great aspiration and deep exploration, can only be realized through the help and collaboration of others — through connection. It is the process component in which we, as individual contributors or leaders, reach out, engage and collaborate with those around us to discover pow- erful new ideas, leverage external expertise, and co-opt like-minded collaborators on the Out Think journey.
While we may start with our immediate and intimate circles of colleagues and friends on this part of the journey, we must go beyond that to connect with people who can bring new nuance, insight and skill to bear on the innova- tion challenge. Only by reaching beyond — and creating bridges from — our own immediate domain of expertise to cross-pollinate ideas, processes and components can we move forward in the innovation process.
Thinking, planning, making decisions, and working out action plans are all best done collectively through team- work. Google’s leaders believe their company thrives in an
• Make It Personal and Heighten Aspirations: Andrea Jung came on board Avon as a consultant
and immediately diagnosed the problem with fresh eyes: the product was associated with low quality and outdated styles. She asked her salespeople, “How many of you use Avon products?” As the Avon ladies looked around the room, they saw how few among them actually used their own products. Something clicked. They understood how much trouble the company was in and took on a higher aspiration for the company because it became personal.
• Offer Hope: Innovative leaders recognize their capacity for inspiring greatness in those around them. When we focus our energies on developing the potential of those around us instead of pandering to those above us, we, our team, our department and our entire organization become far more successful.
• Focus on the Team, Not the Boss: If we go in with a grand plan to make a difference and expect people to execute on it without involving them in its develop- ment, we’ve lost their buy-in.When we don’t engage our team members, paralysis can set in, or a catastrophe can occur that keeps us from delivering on a project.
• Play to an Individual’s Aspiration and Strengths: The best coaches develop a deep emotional fluency such that they have a strong understanding of their players’ strengths.
• Expect the Best of Everyone: By simply expecting the best of those around us, they can live up to that higher expectation, even if it isn’t even explicitly stat- ed. People around us respond to our body language, nonverbal cues and vocal intonation in addition to what we actually say.
• Develop the Guru in Others: By tapping into the intrinsic motivation to build an eternal legacy of wisdom, executives see clearly that they have a path to create a legacy and preserve their own immortal wisdom through others.To be successful, the entire organization must adopt a higher aspiration.
• Develop Higher Aspirations As an Organiza- tion: By sustaining not only the business but also other dimensions that drive social and environmental value, companies can prosper successfully in multiple dimensions. By simply changing the shared aspiration of the organization, we change the behavior and out- comes of those within it. l
Edge: Embrace New Kinds of Risk
In the innovation process, the edge is where we ex- perience a heightened sense of engagement, accelerated
learning and creativity.“Flow” is the mental state in which a person is fully focused on what he or she is doing, where he or she is totally immersed in an activity. Being truly en- gaged frees those in flow to be deeply curious and explor- ative.They are more about solving a puzzle — finding out what lies beneath the surface of a problem — than about power, position and money.
We face risk to ourselves and our companies in every component of the innovation process.We can risk our ability to operate — to produce, deliver and support our products and services in the market.We can also take social risks — to our reputation, brand identity and social integrity. Risk can increase exponentially as we push ourselves and our companies to the edge of our creative capacity, but it can also hone our innovative abilities.
Embracing innovation means embracing risk. It starts when we first share our ideas with others. Even in the most open, welcoming environment, we risk the opinion others have of us, our credibility, even our jobs.While what seems like a wild idea at first can ultimately bring hugely positive results, it can also make others, even our- selves, question our common sense, if not our sanity.
If we carry this willingness to risk our personal reputa- tions to the way we interact with our customers and speak to markets, we can recognize a significant upside without risking operational integrity. l
Connection: Collaborate to Innovate
An innovative effort based on trust, with appreciative inquiry, great aspiration and deep exploration, can only be realized through the help and collaboration of others — through connection. It is the process component in which we, as individual contributors or leaders, reach out, engage and collaborate with those around us to discover pow- erful new ideas, leverage external expertise, and co-opt like-minded collaborators on the Out Think journey.
While we may start with our immediate and intimate circles of colleagues and friends on this part of the journey, we must go beyond that to connect with people who can bring new nuance, insight and skill to bear on the innova- tion challenge. Only by reaching beyond — and creating bridges from — our own immediate domain of expertise to cross-pollinate ideas, processes and components can we move forward in the innovation process.
Thinking, planning, making decisions, and working out action plans are all best done collectively through team- work. Google’s leaders believe their company thrives in an
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