• Supervise the operation for day to day procedure.
• Supervise the operating system administrator ATM, CBS, Internet Banking, GFMIS
• Management of server and associated backup routines.
• Supervise the preparation of the various reports to daily operations.
• Supervise of the work to update standard operating procedures.
• Manage resource planning of operator teams.
monitor employee productivity and optimise procedures to reduce costs.
Maximised driver time and efficiency by revamping delivery schedules and workloads
Oversaw development and launch of additional delivery area routes.
Consistently meet or exceed gross profit goals.
Boosted delivery and scheduling efficiency by moving to computer database system
Supervised completion of operation paperwork and tracking reports
Identified inefficiencies and made recommendations for process improvements