Jones et al37 suggest the use of additional
training in communication skills for
neonatal nurses in order to develop the
skills that parents find effective and also to
increase awareness of the behaviours those
parents find most ineffective. This has
occurred in other critical healthcare areas
in the UK, such as oncology, where there
has been a national push for advanced
therapeutic communication skills training
for senior healthcare practitioners45,
indicating that this may be a viable
recommendation.