User satisfaction in buildings plays a central role in Facility Management and can be influenced by the implementation of specific designs of real estate and the optimization of secondary processes. Satisfaction is a complex issue and especially in the international context there are multiple perspectives of user satisfaction, as well as different measurement criteria. The aim is to provide a transparent quantitative representation of publications from scientific journals on the subject of user satisfaction in the context of Facility Management & Real Estate Management. The main issues of the research focus on research design and the frequency of the investigated factors influencing user satisfaction.