Please refer to the latest shipment as per our invoice SI02/2015077.
This shipment we do the mistake on the packaging as it ‘s too big, you could find the attached picture.
For the suitable dimension of the wooden crate, we have insist to our staff for more attention. The crate should be move by forklift.
This mistake should not happened again.
We are apologize for this matter.
Your agent collected the goods since Friday 2/10/15. After they arrived port and will do the load, they informed us the package is too big and need to repack.
So on Saturday 3/10/15 our team went to the port for repack it.
Once they found the goods, they found the crate broken at the bottom : -
1 pce of # 13340 Condenser 3 x 11 x 8.5” - ventury damage, it is a little bend and scratch. è we will sent 1 pce of ventury as replacement free of charge and put it into the next shipment.
1 pce of #16760 Evaporator 4 x 5 x 20” - we found the wooden crate damage at the position of fin. è there are some scratch on fin, please comment.
Sorry for any inconvenience cause for this shipment.