Hi Tam.
This whole shipping procedure is very complicated, due to the fact that Hoya has requested to take responsibility for shipping,
and that there is an extreme amount of people involved. Thereby we do not control shipping matters after delivery to Panalpina.
If you would order shipping through us, we will have full responsibility and also better means of controlling shipping matters.
But for this order it's too late to change that now, so we will just have to help each other to fix any issues that might arise.
I will talk to Panalpina and try to find out what has happened, and what can be done.
Best
Jakob