Assessing the skills, personality traits and work ethic of candidates by applying behavioral interviewing techniques.
Motivating subordinates to improve performance.
Leading group discussions in a way that incorporates diverse views and draws consensus.
Developing a comfortable rapport with clients and determining their preferences for products and services.
Listening actively and emphatically to encourage clients to share their feelings and problems.
Creating and delivering training sessions which engage the audience in active learning.
Providing difficult news to employees targeted for layoffs.
Mediating conflicts between employees or with clients.
Resolving customer complaints with patience and creativity.