Everything Turns for the Better
If you want to build confidence in others, you yourself must be confident. Why did I have faith that the factory
would prosper? The straightforward answer is that I knew it was just about to install a new production line that
would improve quality and efficiency. I knew this because it was I who had pushed for the new line as a manager
at the factory’s governing body, the Qingdao Home Appliance Company. For the same reason, when the third
factory director of the year announced his departure, I felt I must take responsibility for the change. I had also spent
several months studying the national consumer market. I knew that if we could motivate our employees to work
more efficiently and improve manufacturing quality, our products would surely find buyers.