With reference to above-mentioned incident, we are still waiting for your feedback.
Kindly reply soonest for us to proceed further with a resolution, failing which in 2 working days time your incident will be automatically closed.
Please be informed your assigned ticket number is 13036406.
Meanwhile, regarding to your request we need to clarify material as below is referring to which plant.
Should there be any further questions or queries, please do not hesitate to contact us quoting the above ticket number.
Thank you.