The sales order process begins when a customer calls in his or her order to an experienced sales representative, who then manually transcribes the necessary customer information, ISBN, and quantity and type of books requested onto a formal customer order document. Because of recent problems the company has had with uncollectable accounts, Walker Books has set up a computer terminal in the department so the sales representative can check the customer’s credit with an online credit bureau. If the credit rating falls below the sales representative’s expectations, the transaction is disallowed; if the sales representative concludes, to manually prepare five hard copies of the sales order.