Dear Business Partner,
An SLA threshold for Alcatel-Lucent Service Request is either approaching or has passed, and requires urgent action from you. Please respond to the Service Desk with an update.
Information needed: Estimated Time of Arrival (ETA) for the on-site visit.
Threshold: ETA to be communicated to the Service Desk within 25% of the overall SLA passing.
Additional comments (if applicable): Dear BP
Could you please provide us the ETA for this SR?
Customer is chasing for a resolution asap
Thanks for your help
SD
Regards,
Alcatel-Lucent Service Desk