Thai ICT Workforce Characteristics in Enhancing
Learning Organization
Suwattanat Thepchit
Abstract. This paper aims to present the results of a research study conducted to identify the
desirable characteristics of the ICT workforce in enhancing learning organizations. The Delphi method
was used to serve the research objective. Purposive sampling was used to sample the 19 ICT experts.
Three questionnaires with reliable questions for the three rounds of data collection were used as the
research tools for collecting data.. The content analysis and descriptive statistics (median and the
interquartile range) were used for interpreting the data from the Delphi method. In the fi rst round, a
semi-structured questionnaire was used and two sets of forced-choice questionnaires were employed for
collecting the experts’ opinions in the second and third rounds. The data from the fi rst round were content
analyzed as a basis for administering the questionnaires in the second and third round. The research
fi ndings identifi ed three desirable characteristics of ICT workforces that can support the organization to
become a learning organization, especially in Thailand. The fi nding found 64 characteristics which were
divided into three groups: The fi rst group was desirable knowledge skills and abilities of ICT workforces
in enhancing learning organization or Personal Mastery (PM), consisting of 20 characters that were
divided into three groups. The second group was desirable attitudes, values, vision and personality of ICT
workforces in enhancing learning organization or Mental Model (MM), consisting of 18 characters that were
divided into four groups. The third group was desirable working behaviors (WB) of ICT workforces in
enhancing learning organization, consisting of 26 characters that were divided into three groups, shared
vision, team learning and systems thinking. The benefi ts of this study will help determine the future focus
on the development strategies for improving ICT workforces’ potential to ensure an enhanced learning
organization. Its fi ndings will affect the method determination on developing ICT human resources
Thai ICT Workforce Characteristics in EnhancingLearning Organization Suwattanat ThepchitAbstract. This paper aims to present the results of a research study conducted to identify thedesirable characteristics of the ICT workforce in enhancing learning organizations. The Delphi methodwas used to serve the research objective. Purposive sampling was used to sample the 19 ICT experts.Three questionnaires with reliable questions for the three rounds of data collection were used as theresearch tools for collecting data.. The content analysis and descriptive statistics (median and theinterquartile range) were used for interpreting the data from the Delphi method. In the fi rst round, asemi-structured questionnaire was used and two sets of forced-choice questionnaires were employed forcollecting the experts’ opinions in the second and third rounds. The data from the fi rst round were contentanalyzed as a basis for administering the questionnaires in the second and third round. The researchfi ndings identifi ed three desirable characteristics of ICT workforces that can support the organization tobecome a learning organization, especially in Thailand. The fi nding found 64 characteristics which weredivided into three groups: The fi rst group was desirable knowledge skills and abilities of ICT workforcesin enhancing learning organization or Personal Mastery (PM), consisting of 20 characters that weredivided into three groups. The second group was desirable attitudes, values, vision and personality of ICTworkforces in enhancing learning organization or Mental Model (MM), consisting of 18 characters that weredivided into four groups. The third group was desirable working behaviors (WB) of ICT workforces inenhancing learning organization, consisting of 26 characters that were divided into three groups, sharedvision, team learning and systems thinking. The benefi ts of this study will help determine the future focuson the development strategies for improving ICT workforces’ potential to ensure an enhanced learningorganization. Its fi ndings will affect the method determination on developing ICT human resources
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