The researcher has used descriptive research design for conducting the research. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual, or of a group. Studies concerned with specific predictions, with description of facts and characteristics concerning individual, group or situations are all examples of descriptive research studies. Here the researcher intends to describe A Study on “The Study on Low-Cost Airline Customers’ Satisfaction about Automated Check-in-Kiosks provided by Thai Air Asia Airline”
(With reference to passengers of Thai Air Asia Airline)