IKEA selling process mostly depends on show room. customer come and see furniture after select furniture and payment and delivering furniture to customer residual by using IKEA delivery vehicle. And also IKEA company sells tire furniture true online. IKEA customers have gone online and select product and online payment for furniture after deliver the furniture by IKEA
Human resources in the organization can be identified as the people. Front line employees who are directly involve with customer. IKEA has sales people in the front stage. Who are supports to customer to select IKEA furniture product and also provide information about the furniture product. Back stage customer not directly involves with customer who are make product or who are executive and top level employees. IKEA has furniture makes and managing people in back stage.