What are the external factors that affect the industry and organizations within?
• CSR- Corporate social responsibility is the company’s actions and encourages a positive impact through its activities on the environment, consumers, employees, communities and all stakeholders. If company have high CSR rating, more likely to success in the industry and being able to employ highly qualified people (Jenkins K.A, 1997).
• Globalization- The process of international integration arising from the interchange of world view, products, ideals, and other aspects and make the tourism happen. It brings in international tourist, provides employment in the trade and also helps the economy to grow.
• Green issues and sustainability - This sustainability goes hand in hand by consideration on not damage the environmental and balance between community and economy.
• Ethical tourism- The tourism and hospitality industry should be vigilant in their business on not to practice unethical activities such as poor waste management, high energy consumption, extensive usage of natural resources.
• Organization culture- The management listen to employees concerns, opinions and suggestions about the issues in the industry. This motivate the employee to gives their best respective to customer wishes and needs (Soteriadis M, 2006).
In my opinion there are many factor that affect to the organization and the organization must care the result that come from the things that they have done.