fifth principle involves the inclusion of a
replacement survey with the reminder message. This principle was also followed. Sixth,
it is important to limit the column width of questions in order to avoid wrap-around text.
This principle was followed. In the case of long questions, they were simply spread over
multiple lines. Seventh, Dillman (2000) suggests beginning with an interesting but
simple question. This was also done. The first question asked respondents to identify
their degree of satisfaction with their CSA membership on a scale of 1 to 10. Eighth, it is
stated that respondents should be asked to place the letter X in answer boxes to indicate
their answers. This was also followed.