When a salesperson understands the buyer, they can engage in what’s called buyer-responsive selling. The idea here is to provide the buyer with what they want, when they want it. For example, if your buyer needs a trial to evaluate your product but can’t allocate more than 30 minutes to it, give them a free trial. But don’t just give them any free trial. Give them a free trial that is easy to set up, easy to use, and really demonstrates the value of your product in five minutes or less. One other point – buyers like salespeople who have skills! - See more at: http://blog.topohq.com/sales-skills-18-skills-every-salesperson-master/#sthash.Uzbn9O6A.dpuf