Description:
Will coordinate with technician teams, sales executives, accounting, purchasing and customers to ensure smooth and timely installation, repair and payment of aircon and CCTV products for customers.
Assigning qualified technicians to the right type of service based on their technical ability, zone location.
Ensure maximum utilisation of in-house technicians.
Will contact customers to make and change appointments for installations or repair as well as payment reminders.
Ensuring customer satisfaction and has service mind.
Will receive and dispatch customer repair or installation requests.
Assign the job queue for internal and outsourced technician teams for installation and repair work.
Will assist with products ordering as required.
Will provide reporting on the installation status of installation jobs and performance of technicians according to company standards. Will escalate to the Sales manager for issues.
Ensure timely and accurate payment of technician work
Will assist the Sales Manager in other tasks as required.