Limitation and future studies
Although this study provided valuable insights, there are a few limitations. First,
as diffusion of innovation occurs over time, a study that examines the mobile coupon
adoption and usage at multiple time periods will provide valuable information on the
rate and the form of diffusion. At this point, innovativeness became amajor force to drive
adoption of mobile coupons.However, it is possible that more practical motivations such
as economic benefits or convenience become dominant determinants of mobile coupon
usage when mobile coupons are adopted and used by the majority of the consumers.
Second, the current study was interested in adoption intention of the new technology
based on innovativeness. However, more traditional coupon related motivation
variables such as face value of coupons can also interact with the positive and negative
influence of predictors. Investigation of complex interaction among these variables will
contribute to understanding of actual use of mobile coupons (e.g. redemption rate).
Third, cultural differences may contribute to the adoption process differently.
For example, collective cultures such as China may be influenced more strongly by
subjective normand visibility than their counterpart. Therefore, multi-cultural research
that examines potential impact of cultural differences will be beneficial, particularly for
global businesses. Lastly, future research that utilizes multiple variables to classify
mobile coupon consumers will be valuable. Although the results confirmed the viability
of adopter categories created by PIIT, it is possible that a cluster analysis with behavior
variables such as the actual use of mobile coupons and patronage behaviors yields
a different grouping of consumers. Comparison between the clusters created by PIIT
alone and by multiple variables will provide insights on how to understand and target
the consumers.
References