DHL used Salesforce.com as its CRM platform in the dispatch and delivery of parcels, and business post etc. This adoption has gone a long way in making DHL a CRM success story. Salesforce.com had the advantage of being able to customize DHL solutions in order to cater to customer needs. Adopting any other CRM solution would have needed more implementation time. The results were amazing. This particular solution was installed simultaneously around the globe within six months and integrated with the existing systems. This was basically done to ensure that there was centralization of data. The chosen CRM solution managed to achieve the acceptance of employees and integration to DHL Global Mail’s other systems. It achieved an integrated approach to the customer worldwide and a single view of the customer as well, that has resulted in making DHL Global Mail a leader in mail solutions. On account of the usage of Sales force CRM solutions DHL was able to focus on the needs of the customers. They were able to cut down on the implementation time and are now availing of a consistent, effective solution that aids them globally. Salesforce.com has now established a highly profitable relationship with DHL Global Mail.