The recent trend in the luxury market emphasizes the relationship between customer and the brand as co-creating the value (Payne et al., 2009). Tynan, McKechnie & Chhuon (2010) highlight the importance of this relationship and added to their luxury consumer value model. Choo et al. (2012) further discuss that the focal element of relationship marketing is to create interaction and connection with customers. Not only does consumer value occur during the point of purchase but also
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for the whole brand life (Prahalad & Ramaswamy, 2004). Kemp (1998) noted that the requirement of customers being active is necessary for creating value as passive customers do not interact, resulting in no emergence and association of value for both brand and customers. Tynan, McKechnie & Chhuon (2010) supported that comprehending customer interaction is crucial for defining what luxury brands mean to them. This implies that consumers determine the value of a brand, thus luxury brand management prioritizes creating and bonding this relationship.