As a merchant, we have to consistently recognize that one of our obligations and responsibilities in this new world is that we have to drive incremental traffic. An example of that is Starbucks For Life.
Starbucks is performance driven organization through the lens of humanity. “That’s what I’ve imprinted on the entire organization over the last two years.” Performance is the price of admission (Starbucks stock price in November 2008 was $7.17/share, compared with $80/share in December 2014. Company market cap is $60 Billion) and we have proven we are best in class, but it is about more than numbers. It’s about the body of work.
The rules of engagement for a public company have changed. Companies now must do more for their people and the communities they serve.
What you’re going to witness today is a significant level of sophistication in terms of where we are going, a depth of management that is second to one, and an aspiration that is far, far greater than where we are today.
Starbucks Reserve® Roastery and Tasting Room (opening 12/5 at 8:00AM) is a metaphor for the entire company. The Roastery represents over 2 years of thoughtful, disciplined work about creating a retail experience that does not exist, not only in the world of coffee, but in the world of retail.”
"We are building a new brand within Starbucks." The new brand is Starbucks Reserve – an opportunity to get access to rare micro-lot coffee that we’re going to roast to perfection in this new facility. In addition that we’re going to open Starbucks Reserve stores, about the same size as an existing Starbucks store. The reserve stores will bring to life a super-premium experience for our customers.
“We have an opportunity to make history. I’ve never been more optimistic, more enthused about the things that we are going to do.”