4.4.1 Security
Security and privacy problems have existed on the Internet since its inception, but have gotten much worse in
recent years, largely due to the growth of the Internet. When a consumer shopped on the internet, there were
many threats to personal security (Salisbury et al 2001). These threats have major impacts on end users, websites,
businesses, and even Internet service providers (Dolatabadi & Ebrahimi 2010). E-commerce security deals
mainly with two types of issues; protect the business network and provide transaction security between the
customer and business. In B2C, transaction is one of the critical issues, which requires being managed properly
(Ali 2005). A high level of security in the online shopping experience has a positive effect on consumer trust
because the perceived risk in transaction will be decreased.
4.4.1 Security
Security and privacy problems have existed on the Internet since its inception, but have gotten much worse in
recent years, largely due to the growth of the Internet. When a consumer shopped on the internet, there were
many threats to personal security (Salisbury et al 2001). These threats have major impacts on end users, websites,
businesses, and even Internet service providers (Dolatabadi & Ebrahimi 2010). E-commerce security deals
mainly with two types of issues; protect the business network and provide transaction security between the
customer and business. In B2C, transaction is one of the critical issues, which requires being managed properly
(Ali 2005). A high level of security in the online shopping experience has a positive effect on consumer trust
because the perceived risk in transaction will be decreased.
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