2.6 Critical Issues As a start- up business, Pegasus is still in the early stages. The critical issues are for Pegasus to: ¦ Establish itself as the premier skating accessory company.
¦ Pursue controlled growth that dictates that payroll expenses will never exceed the revenue base. This will help protect against recessions.
¦ Constantly monitor customer satisfaction, ensuring that the growth strategy will never compromise service and satis-faction levels.