You're starting to realize that the problem goes beyond the policies
of any one company; it stems from the cultural biases of an entire
industry that has chronic undercapacity and doesn't know it. "In my
thirty years in the business," Bergin tells the group, "I have seen a
steady decline in the pay and status of insurance adjusting. Once it was
a respected profession. Today, most adjusters are young college
graduates with no aspirations to a career in adjusting. Our
management practices both react to and reinforce this attitude."
No wonder it's so difficult to keep experienced adjusters, you