Dear Customer Service Team,
I am truly unsatisfied with your service. I believe your company needs to show more responsibility towards solving customers’ issues.
It is unfair that we, as customers, have to take the risk of receiving counterfeit products from your vendors. If we did not discover that this product was fake, this scam would have slipped out of anyone’s attention. However, because the scam was discovered in this case, your company’s solution is just to refund the customer. This shows the absence of responsibility on your part as a distributor.
I want to see that you are taking responsibility for this incident. I would like your company to work this out so that we can receive an authentic product soon instead of a refund.
Sincerely,
Kansuda