The research questionnaire with total of 24 questions was designed accordingly representing each variable of the framework into four parts: user expectations, use behavioral, profile of the respondents and behavioral intention. User expectations include seven questions related to PE, five questions related to EE and three questions are for SI. Total four questions are for actual usage of Google SaaS. Respondents’ profile covers four questions. Behavioral intention has one question. In the questionnaire, we listed a number of SaaS services provided by Google for respondents’ references such as Gmail, Picasa, Youtube, Google Docs, Paid Cloud storage and so on. The value ranges of control variables are presented in Table 1.