To test this, 199 subjects were asked to evaluate a sweater and a cellphone (Peck & Childers, 2003b). Half of the study participants were given the chance to touch the product whereas others could only see it through plexiglass and could not touch the products. They found that the high overall NFT people were more confident and less frustrated about their product evaluations when they could feel the product; for low NFTs, touching or not made no difference. Written descriptions of how the product felt if one was able to handle it helped alleviate to some extent high NFTs' frustration. However, this was the case only for the more concrete haptic quality of cellphone weight, but not for the less concrete quality of sweater softness.