What is ITIL?
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.
How is it Organized?
ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively. To obtain copies of these sets, see the right hand panel.
ITIL Training
ITIL is supported by a comprehensive certification scheme, with the ITIL Foundation Certificate being the entry level qualification. This is mandatory to progress any further within the overall ITIL scheme. Certification.Info offers a comprehensive ITIL Foundation Course delivered directly to your desktop.