For services such as hospitality industry and tourism industry , it is important for the reputation Manager will try to defend and build reputation and encouragement to employees is important because it has a section that makes a company more famous from the service. If the service is not impressive, it will affect it's the company's reputation. Although crash just one time customers will be able to recognize it because most of the people will always remember the bad stuff as well, and if the company tarnished, it was hard to make a come back with a reputation intact. Therefore, to make our business with a good reputation, but is that all of us in the company according to the rules of any given company