Due to their experience with business processes, this view was also used as a solution to the
challenges that they are now facing through the Solvency II directive. As a result, the mapping of
processes was incorporated in the local Solvency II project. Visualizing the business processes is
an on-going development enabling a review of each step, which in turn makes it possible to
identify the different risks associated with each step. Furthermore, the Swedish insurance
company state that applying a process view not only clarifies the way work is done to the
employees, but also visualizes a desired way of working and aids in striving for process
improvement. (Respondent 5)